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FAQ: Welcome


Safety & care tips to enjoy your scented candles


  • Never leave a lighted candle unattended.

  • Keep candles out of reach of children and pets.

  • Never burn a scented candle near anything flammable and always burn in a draft free area.

  • Never touch the outside of a glass candle once lit: wait until it has been extinguished and cooled before touching or moving.

  • It’s best to extinguish candles with a snuffer, and extinguished 10mm from the base

  • Always burn on a suitable holder and on a heat resistant surface.

  • Never add fragrance oils or foreign items into the candle

  • Keep scented candles 10cm apart when burning them in groups

  • Keep your scented candles free from dust.

  • When burning for the 1st time, allow the candle surface to melt to the rim, this will aid burning and prevent your candle from tunnelling.

  • Trim the wick to 5mm before lighting or relighting.


Follow these simple instructions to ensure you get the maximum results from your wax melts whilst

maintaining safety at all times.

Break off a segment or two, into the bowl of your wax burner. How much you add will depend on your room size.

Please ensure you don’t overfill the burner as this may damage surfaces.

Ensure that you are using a wax burner and NOT an oil burner. 

Inspect the wax burner prior to use to ensure there are no cracks or damage to the burner. If any damage is present, please do not use. 

Ensure the burner is placed on a level, fire resistant surface.

Please remember that there is a lot of heat above a wax burner so ensure that it is not placed on a shelf etc.

Place a single tea light underneath the burner and light the wick, we recommend using 4 hour burn tea lights to avoid the warmer overheating. Do not burn for more than 4 hours. 

Keep the wax burner away from draughts


Keep using the wax melt until you can no longer smell the scent or choose to change the fragrance, the intensity of the fragrance will depend on your room size and the amount of wax being used and will last around 12 hours in total.

Be aware that top notes for example citrus scents may burn for slightly less.


 How to remove used wax from the burner: 

If your warmer has been on and your wax is liquid, take two cotton balls, set them in the warmer tray, let it absorb the wax and discard the cotton balls. Now take a paper towel and wipe away any excess wax. 

If your wax burner/warmer is not on and the wax has hardened, we think it's easier to remove it by turner the burner/warmer back on - relight the tea light for 10-30 seconds so that the wax loosens in the dish and it's easier to remove as a solid piece. Apply a light amount of pressure to the melt and the melt should pop out in a semi-solid form. Wipe away any excess wax with a paper towel. 

Never pour the wax down the sink as this could block the drains!

Never use wipes or cleaning chemicals/products to clean the burner this could pose a hazard.

Do not use metal or sharp objects to clean out wax as this may crack, or damage the burner or cause injury.

Never leave your burner unattended, melts should only be used in appropriate wax melt burners.

Do not put fingers of hands into the unit whilst lit.

Please check packaging for allergen advice and keep away from children and pets.

Please note, this is not an exhaustive list, these tip are for guidance purposes only for our customers. Please refer to wax burner manufacturers instructions before use.

Popili Home will not be held liable for any damages if these guidelines are used incorrectly. 

Wax Melt Storage

Wax Melts are sensitive to light and temperature. You can avoid your wax melts from cracking and melting by storing in a cool, dry place, away from direct sunlight. Keep your Wax Melts dust free by keeping the extra wax in their clamshells. 

Please be aware that Popili Home are fully CLP compliant. 


We aim to despatch orders within 2-5 working days via Royal Mail 24. There may be times where despatch is longer in busy periods.

Delivery will be via Royal Mail or MyHermes depending upon the weight and dimensions of the parcel.

A flat delivery charge of £3.68 applies to all orders, with FREE DELIVERY on all orders over £45.


I gladly accept returns for candles, wax melts and gift sets.

If you wish to return any items, please email: in the first instance and within 14 days of delivery.


Items will need to be returned to: Popili Limited, 4 The Hedgerows, Crossing Road, Epping, Essex, CM16 7BQ

Dispatch items back within: 30 days of delivery

I don't accept exchanges or cancellations for personalised items. 

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


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